Palmer and Harvey, the UK’s largest wholesaler, has launched its new transactional website. The online site, offering 24-hour ordering, is designed to provide greater flexibility to customers and add real value to their businesses.
Palmer and Harvey already provides customers with a leading telesales service and over recent years, has continued to invest in retaining and nurturing its personal and direct contact with its customers. The new website provides an expanded service where retailers can place or top up their orders at any time, day or night.

The site, which was trialed extensively with a small number of retailers, is easy to navigate and designed to be convenient, quick and simple to use. Like the best consumer-facing websites, customers’ past orders and ‘favourite’ items will be uploaded and logged on the system, and those products recommended by Palmer and Harvey will all be clearly listed. Retailers will also be able to search for products by category or type. Mobile access and unique user benefits are also in development for future service enhancement.

Accessed via the Palmer and Harvey main website, customers will be able to choose from 7,000 chilled, ambient and frozen lines. Delivery will be made within 48 hours of ordering, the same time for delivery as those orders made through the telesales systems and offers all the same great prices that are already available. Palmer and Harvey regularly price checks 400 best selling lines against Cash and Carry prices.

Commenting on the new transactional website, Richard Hayhoe, Marketing Director at Palmer and Harvey said:

“Our site is unique in that it is fully integrated with our existing telesales system. Our face-to-face contact with our customers is something we pride ourselves on and it remains a central to our service offering. However, in order to meet increasing demand for greater flexibility, we have supplemented this service with our new transactional website, which is designed to add real value to the busy lives of those retailers who use it”.


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For further information please contact:
Cardew Group
Nadja Vetter / Emma Consett / Daniela Cormano
T: 020 7930 0777

Palmer and Harvey
Andrea Ward
T: 01273 222252


Notes to Editors:

To register for the new transactional website visit: www.palmerharvey.co.uk.


Palmer & Harvey

• Palmer and Harvey has three symbol fascias – Mace, Supershop and Your Store (NI only) – with an estate in excess of 720 stores.
• Palmer and Harvey is the largest full range delivered wholesaler and the fourth largest privately owned company in the UK, with an annual turnover of more than £4 billion. The Company has grown over the last 84 years through a mixture of organic growth and targeted acquisitions gaining a widening expertise within the core product groups.
• Palmer and Harvey was founded in 1925 as a delivered wholesaler specialising in tobacco and confectionery. Since then Palmer and Harvey has broadened its wholesale offering and customer base considerably. Customers range from key grocery multiples to forecourts and corner shops. The Company offers customers up to 11,000 lines spanning ambient (including alcohol), chilled and frozen products.
• Palmer and Harvey held the first Pro-retail conference in 1983 at Penns Hall, Midlands. Following its increasing success with more than 180 of the UK’s leading suppliers and manufacturers present each year, the conference moved to the International Centre in Telford, Shropshire in 1998. In 2009, Pro-retail attracted more than 6,500 visitors - owners, managers and buyers of over 20,000 businesses across the UK.