The level of customer care and service provided by Mace has been consistently excellent over the years. It's the personal one-on-one care we get from our rep that makes the service special. We get all sorts of advice about what is happening in the market and what our competitors are doing, which is something we can miss working in the shop every day. We also really appreciate Mace's honest appraisal of all the new products that come onto the market, and whether they fit in with our store's offer. Mace promotions are very, very good – they are always changing and offer great deals on top-selling lines like Red Bull and Walkers. Our sales testify to the strength of the promotions.
Goran Raven, R.J Raven Ltd

We moved to Mace for a better service, because we were unhappy with Lifestyle. We had a Mace refit and had fantastic help. Our Mace rep, his boss and a handful of other people all came down and we finished the refit in two days. I don’t know how Mace did it, but they seem to have created more space in store with the new layout and our customers love it.
Gail Harris, House of Townend, Hull

Mace helped us lock, stock and barrel when we built our new store and sales are looking fantastic – we're up 65% year-on-year. We've got a lovely new fascia with fresh, clean lines and Mace gave us lots of help and advice on store layout and interior fittings – they even did our initial orders for the new store. We were a small, busy forecourt but Mace has helped us create an extended convenience range, including chilled, alcohol and newspapers, by implementing planograms packed with top-selling brands.
Colin Bond, Asburton Motors, S Devon

I moved from Nisa to Mace because of the service levels on offer. The difference in support is clear. Prior to joining Mace, we were robbed of £4k of stock. Nisa wouldn't deliver outside our regular day, but P&H were a life-saver by sending stock out the following day.
Debbie Kemp, Kemps Store, Coventry

We have been with P&H for 28 years and have always enjoyed a really close relationship. We looked at other groups when we became a symbol, but Mace was the best choice for us. Three years later, and considering the economic situation, our sales are still growing – 12 months ago we were doing £3k per day and now we are at £4k. The Mace planograms have worked really well for us, especially on promotions which change every three weeks and have a great impact on customers when they walk through the door.
Paul Johnson, Widnes Car Centre, Widnes

Our sales are up 70% since joining Mace. The new extended range has worked well and we are now offering very competitive promotions, which change over every three weeks.
Emma Pearson, Pearson J Motors Ltd, Wemyss Bay, Renfrewshire

I've been with Palmer and Harvey for 20 years and the level of customer support is great - we've never had a problem with deliveries and the reps are really friendly and helpful and I'll be happy to be with P&H for another 20 years. We changed over to Mace and have been getting great feedback from our customers. We turned to Mace because we have a new alcohol license and the promotions are really attractive.
Bob Colman, AB News, Norwich

We've always had excellent service with Mace and have built up a good relationship with the company over 20 years. We have been very lucky to have worked with reps that have been with us a long time and have been very supportive in helping us develop the store.
John Bassendale, Mace stores in Rotherham

We are well-established in the village and have been running an independent store for 20 years, but we joined Mace to push the business further. Our turnover is steadily increasing. The deals we get through Mace have made us far more competitive. We send out Mace promotional leaflets around the local villages and now people are coming to us for the offers. I put up a big poster when we have better prices than Tesco and that gets people talking and the deals fly off the shelf. The wine and beer deals are fantastic for our store. The 'buy two for £11' deals on big brand wine do really well for us and are helping us increase sales.
Rosalind Cobb, Llangaffo Post Office & Stores, Anglesey

I cannot fault Mace on the level of service I have been getting since joining – it's been brilliant. We get great feedback on our promotions, with customers commenting that we have the same prices as Asda and Sainsbury's.
Kathryn Costello, Halifax Road, Sheffield

With the PREP scheme we are getting rewarded for having products on shelf that we would already be stocking. It's a win-win situation.  The great thing about Mace is the service we get from our rep. I've been with five symbol groups over a long retail career and the Mace rep is the best I have ever dealt with. She gives me great input that has helped me create a really strong offer and improve store layout and since joining Mace, my sales have gone up 10-15%.   I'm also holding less stock because Mace delivers three times a week, whereas I could only get one weekly delivery with my previous symbol group.
Del Benning, Harston PO and Stores, Cambridge

I've built a really great relationship with Mace and get excellent service and support. Sales have gone up from £13k to £17k a week since I had a refit nine months ago. We started using planograms which have helped us get the right products in the right place at the right time. We've now got more facings of the best-selling products so we never run out of stock - that's great for sales and makes merchandising the store much easier.   Alcohol sales are up about £900 a week because we're using Mace planograms. Although we've not put in any new lines, we've changed the way we face the fixture so that we get great availability on all the best-selling lines.  I work very closely with Mace to drive sales through the EPoS system. Every three months, my rep and I go to the back office and work out all the best sellers, delist any products not performing so well and replace them with the best new product development.
Nemal Shanmuganathan, Exhall Service Station, Coventry

Since converting the store from a Keystore to Mace eight months ago our sales have gone up by 16.5%, thanks largely to the new store layout. After Mace came out to survey the store we sat down together to work out a new layout that is now far easier to shop for our customers. Everyone at Mace is very friendly and efficient - they're good people to work with.
John Turnbull, Willerby Post Office, Hull

We get an excellent product range through Mace, and with every item clearly ranked we are able to stock all the best-sellers, helping us to make the most of our sales and increase turnover. I really enjoy putting on the Mace promotions every three weeks. The deals are very competitive and encourage our customers to spend more on impulse.
Vicky Perry, Vicky's Convenience, Bromsgrove

Mace promotions are brilliant, especially on wine, confectionery and crisps. Customers waiting in line will grab an extra bottle of wine or big bag of confectionery because the gondola ends stand out and attract attention. Customers now come to us for our promotions and have learned that we change them over every three weeks. Some customers will even hover around as we're changing over the gondola end to find out what new deals we've got on.
Jimmy Burns, shop manager, Suthers Star Garage, Liverpool